Gitago Terms & Conditions — Complete Guide to Using the Platform

1. General Terms

These Terms & Conditions apply to the use of the Gitago platform and all its services. Registering on Gitago or using any of its services means you have read, understood, and fully accepted these terms.

Gitago reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. We recommend checking this page regularly.

2. Account Register

Opening an account on Gitago is completely free. The following information must be provided accurately at registration:

• Full Name (as per National ID)
• Active Mobile Number
• Date of birth (for age verification)
• A strong password

Each person may only register one account. If the same individual creates multiple accounts, all accounts will be suspended and any funds held may be forfeited. You are solely responsible for keeping your account secure — do not share your password with anyone.

3. Age Verification (KYC)

Gitago is a responsible gaming platform. Our policy is clear — no person under the age of 18 may register or participate on this platform.

Gitago may request KYC (Know Your Customer) verification before processing a withdrawal or for large deposits. The following documents may be required:

• Scanned copy of National ID (NID) or passport
• Selfie Photo (holding ID)
• Utility bill or bank statement for address verification

Withdrawals may be temporarily held until KYC verification is complete. Verification is typically processed within 48 hours of document submission.

4. Deposits & Withdrawals

Gitago supports deposits and withdrawals via mobile banking and bank transfer. All transactions are processed in BDT.

Important rules regarding deposits and withdrawals:

• Withdrawals will be returned via the same method used for the deposit.
• The name on your account must match the name on your payment account.
• Transactions through third-party accounts are strictly prohibited.
• The minimum withdrawal amount is BDT 500, and a maximum daily limit applies.

If a transaction is delayed for any reason, please contact Gitago's support team. Our team is available 24 hours a day to assist you.

5. Bonuses & Promotions

Gitago regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which are outlined in the offer details.

The following general rules apply to all bonus usage:

• Wagering Requirement: Bonus funds cannot be withdrawn directly. Withdrawal is only available after the required wagering amount has been played through.
• Validity: Every bonus has a set expiry period. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for specific games. This will be clearly stated in the offer details.
• One bonus at a time: Multiple bonuses generally cannot be used simultaneously.

6. Gaming Rules

Each game category on Gitago has its own specific rules. The general gaming rules are as follows:

• All game outcomes are determined by an RNG (Random Number Generator) system, certified by an independent third party.
• If a game is left incomplete due to a technical error, Gitago reserves the right to refund the stake for that bet.
• Gitago is not liable for internet connection issues. However, the outcome of any game in progress is saved.
• If a match is cancelled in Sports Betting, the stake will be refunded.

Gitago reserves the right to modify the rules of any game. Members will be notified in advance before any changes take effect.

7. Prohibited Activities

The following activities are strictly prohibited on the Gitago platform:

1. Creating multiple accounts or using another person's account.
2. Attempting to abuse the bonus system or obtain bonuses through fraudulent means.
3. Attempting to manipulate games using any software or bot.
4. Money laundering or transactions involving illegal funds.
5. Playing games or managing an account using third-party funds.
6. Threatening or harassing other members or Gitago staff.

8. Account Closure & Suspension

Gitago may suspend or permanently close an account in the following circumstances:

• Violating the Terms & Conditions.
• Failure to pass KYC verification or submission of false information.
• Involvement in any prohibited activity.
• Prolonged inactivity (12 months).

Members may also request to close their account at any time. In such cases, any remaining balance (subject to applicable conditions) will be returned. A Self-Exclusion option is also available as part of our responsible gaming commitment.

9. Privacy & Data Protection

Gitago takes the privacy of your personal information very seriously. We use your data solely to provide our services and meet legal obligations.

Gitago does not sell your information to third parties. However, data may be disclosed to authorities when required by law.

10. Responsible Gaming

Gitago believes gaming should be about entertainment — not stress or financial pressure. That's why we provide responsible gaming tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a given period.
• Time Limit: Set a daily limit on how long you play.
• Self-Exclusion: Self-exclude your account for a set period of time.

If you feel that gaming is having a negative impact on your life, please contact us or visit our Responsible Gaming page.

11. Dispute Resolution

For any dispute or complaint, please contact Gitago's customer support first. Our team will aim to provide a resolution within 72 hours.

If an issue cannot be resolved by customer support, it will be escalated to our department manager. Gitago is committed to fair and timely resolutions.

In the event of a dispute regarding a game result, Gitago's server logs will be considered the final authority.

12. Changes & Updates

Gitago reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, members will be notified in advance by email or via an on-platform notification.

Continued use of Gitago after any changes means you have accepted the updated terms. The latest version of these Terms & Conditions will always be available on this page.